MRA on Tourism Professionals

ASEAN Mutual Recognition Arrangement (MRA) on  Tourism Professionals

Detail structure of vocational training using ASEAN Toolboxes

Introduction

In order to effectively implement the Common ASEAN Tourism Curriculum there is a need to know the component elements of vocational training provided for using the ASEAN Toolboxes.

Tis section identifies the Labour Divisions to which the Toolboxes apply, presents Unit Titles for which Toolboxes have been developed, lists and describes the qualifications available under the ASEAN Regional Qualifications Framework and Skills Recognition System and explains the Packaging Rules to develop ASEAN qualifications.

Labour Divisions

Project development and consultation was based on a suite of Competency Standards that were provided to the project as the building blocks for the final product.

Competency Standards were provided for:

·     Hotel Services – Restaurant Services

·     Hotel Services – Front Office and Housekeeping

·     Travel – Travel and Tour Services.

The proposed Curriculum Framework was required to be structured across six Labour Divisions:

·     Food Production

·     Food and Beverage Service

·     Front Office

·     Housekeeping

·     Tour Operation

·     Travel Agencies.

Indicative content of each Labour Division

The information below provides an overview of the content contained in each Labour Division – it is intended to be indicative only and designed to provide a general understanding of the context for each.

Food Production

This Labour Division addresses competencies relating to:

·      Food hygiene and food safety

·      Workplace health and safety

·      First aid

·      Product knowledge

·      Food preparation

·      Cooking

      ·       Food presentation and service

      ·       Food service operations and catering

      ·       Cleaning

      ·       Business and staff management

      ·       English language.

Food and Beverage Service

This Labour Division addresses competencies relating to:

·      Safe food and beverage handling

·      Workplace health and safety

·      First aid

·      Product knowledge

·      Drinks preparation

·      Service of food and beverages

     ·      Customer relations

     ·      Bar and dining facility operations

     ·    Cleaning

     ·   Business and staff management

     ·   English language.

Front Office

This Labour Division addresses competencies relating to:

     ·     Product knowledge

     ·     Workplace health and safety

     ·     First aid

     ·     Customer relations and service

     ·     Communication skills

           ·    Bookings and reservations management

           ·   Night audit

           ·    Business and staff management

           ·    English language.

Housekeeping

This Labour Division addresses competencies relating to:

·      Product knowledge

·      Workplace health and safety

·      First aid

·      Customer relations and service

·      Communication skills

·      Room preparation, service and cleaning

        ·      Valet

        ·    Laundry

        ·    Security

        ·    Business and staff management

        ·     English language.

Tour Operation

This Labour Division addresses competencies relating to:

      ·     Product knowledge

      ·     Workplace health and safety

      ·     First aid

      ·     Customer relations and service

      ·     Communication skill

      ·     Bookings/reservations and information management

      ·   Tour guiding and conducting tours

    ·   Driving and vehicle maintenance and repairs

    ·    Security and risk management

    ·   Sensitivity and respect for local cultures

    ·      Business and staff management

    ·      English language.

Travel Agencies

This Labour Division addresses competencies relating to:

     ·     Product knowledge

     ·     Workplace health and safety

     ·   First aid

    ·   Customer relations and service

    ·   Communication skills

    ·    Processing bookings/reservations

          ·    Billing and settlement plans

          ·    Information management

         ·    Domestic and international ticketing

         ·    Marketing and sales

         ·    Business and staff management

         ·    English language.

Unit Titles

A total of 242 Toolboxes (plus one for Master Trainer and one for Master Assessor, and one for National Trainer and one for National Assessor) have been developed.

The list below shows:

·     Names of each Unit

·     The Labour Divisions to which each Unit applies:

§  FP = Food Production

§  FB = Food and Beverage Service

§  FO = Front Office

§  HK = Housekeeping

§  TA = Travel Agencies

§  TO = Tour Operation.

The list (and all resources) can be accessed through www.ATPRS.org.